Terms & Conditions

1. About Fan Link

SURE VIBE Fan Link gives artists and music creators a page where they can bring their music, streaming platforms, social links and other destinations together in one place, and tools to understand and grow their audience.

By creating or using a Fan Link account, you agree to these Terms & Conditions and to our Privacy Policy. If you do not agree, please do not use the service.

2. Your account

You must be at least 18 years old, or the age of majority where you live, to create an account. You are responsible for giving accurate information and for keeping it up to date.

You are responsible for keeping your login details secure and for everything done through your account. Tell us straight away if you think someone else has access.

3. Plans

Fan Link is offered on three plans. The features included in each plan are shown on our pricing page and in your dashboard.

• Free: unlimited Fan Links, streaming platform buttons, social links and basic insights.
• Pro: everything in Free, plus Meta and TikTok pixels, fan email and WhatsApp collection, advanced analytics, Brand Studio and branding removal, platform reordering, and one artist profile.
• Pro Plus: everything in Pro, plus up to three artist profiles, a custom domain, QR codes, and Mailchimp, MailerLite and webhook integrations.

4. Subscriptions and billing

Paid plans are billed in advance for the period you choose (monthly or yearly), at the price shown when you subscribe. Prices may be shown in your local currency.

Automatic renewal. Paid plans renew automatically at the end of each period until you cancel. To make this possible, your payment provider saves your card details securely, and we store only a protected reference to your card, never your full card number. Payments are by card.

Reminders. We email you before each renewal (about 3 days before a monthly renewal and about 7 days before a yearly renewal) and send a receipt after each payment.

Your price. The price you subscribe at stays the same for as long as you stay subscribed without a break. If you cancel and subscribe again later, the price shown at that time applies.

Failed payments. If a renewal payment fails, we try again a few times over the next days. If it still fails, your plan ends after a short grace period and your account returns to the Free plan.

Changing plans. If you upgrade from Pro to Pro Plus, your new plan and billing period start straight away and replace your old plan. We do not credit unused time on the old plan.

Prices, taxes and charges may vary by location and payment method.

5. Free trial (Pro Plus)

New accounts that have not used Pro Plus before can start a free trial of Pro Plus, currently 14 days. A card is required.

• We take a small card check when you start, to confirm the card works and save it. We refund this straight away.
• You will not be charged the plan price during the trial. When the trial ends, your card is charged the Pro Plus price shown to you, and your plan renews each period after that, unless you cancel before the trial ends.
• You can cancel any time from your billing page. If you cancel during the trial you will not be charged, and Pro Plus stays on until the trial ends.
• Custom domain switches on after your first payment.
• There is one free trial per person. We may refuse or end a trial if we believe it is being misused, for example by creating several accounts.
• If the card cannot be charged when the trial ends, Pro Plus ends and your account returns to the Free plan.

6. Cancellation and refunds

You can cancel renewal at any time from your billing page. Your plan stays on until the end of the period you have paid for, and you can resume it before then.

Charges are not refundable once a billing period has started, except where the law requires it or where a charge was made in error. If you think you were charged in error, contact us within 14 days of the charge and we will review it.

When a paid plan ends, your Fan Links keep working. Features that belong to the paid plan (such as pixels, signup forms, Brand Studio styling, extra profiles, custom domains, QR codes and integrations) switch off, and your subscriber lists stay in your dashboard so you can still view and export them.

7. Fan email and WhatsApp lists

Fan Link lets you collect fans' email addresses and WhatsApp numbers on your Fan Links. You are responsible for your lists and for how you use them. You agree to:

• only contact people who joined to hear from you, and only about your music, releases and related news;
• give people an easy way to opt out, and remove anyone who asks, promptly. We provide an opt-out page and personal opt-out links in your exports for this;
• follow WhatsApp's own rules for business messaging, and not send unsolicited bulk messages;
• not sell, rent or share your lists, buy lists, or use them for anything the fan did not agree to;
• follow the data protection, marketing and messaging laws that apply to you and to your fans.

8. Integrations

On Pro Plus you can connect tools such as Mailchimp, MailerLite or a webhook so new subscribers are sent there automatically. You are responsible for those accounts, their terms and keeping their access details secure. Once your information reaches a tool you connected, that tool handles it under its own terms and privacy policy.

We may pause an integration that is failing, being misused or putting the service at risk.

9. Brand Studio and custom domains

Brand Studio lets you change how your Fan Links look. You must not use it to mislead people, copy another brand, or imitate SURE VIBE or other services.

A custom domain must be a domain you own or are allowed to use. You are responsible for its registration, renewal and DNS settings. Setting up a domain can take time, and we may need to verify it before it goes live. We may disable a domain that is used for abuse or that stops working correctly, and custom domains switch off when your Pro Plus plan ends.

10. Privacy and analytics

Fan Link collects and processes information needed to provide the service and understand how Fan Links are used. Depending on your plan, analytics may include page views, link and button clicks, signups, device and browser information, approximate location, referral sources and other technical information.

Analytics help you understand your audience, but may not capture every interaction perfectly, particularly where browsers, devices, privacy settings, ad blockers or third-party services limit the information available.

How we handle personal information is explained in our Privacy Policy.

11. Your content

You keep ownership of the music, artwork, biographies, links, images and other content you add to your Fan Link, subject to any rights belonging to others.

By adding content, you confirm you have the rights or permission to use it. You give SURE VIBE the permission needed to host, display, reproduce and technically process it to provide and operate the service.

12. Third-party platforms

Fan Links link to third-party platforms such as Spotify, Apple Music, YouTube, Audiomack, Boomplay, TikTok, Instagram and others, and may use services such as Meta, TikTok, Google Fonts, Flutterwave, Mailchimp and MailerLite.

SURE VIBE does not control the availability, policies, pricing or performance of third-party platforms. Your use of them is subject to their own terms and policies, and you are responsible for following the rules of any advertising platform whose pixel you connect.

13. Acceptable use

You must not use Fan Link to distribute or promote unlawful, fraudulent, abusive, misleading, hateful or infringing content, to send spam, to collect information from people by deception, to spread malware, or to interfere with the service or other users.

SURE VIBE may restrict or remove content, switch off list collection, or limit features where these terms, the law, third-party rights or the safe operation of the service require it.

14. Service availability

We work to keep Fan Link available and reliable, but cannot guarantee uninterrupted availability. Temporary interruptions may happen because of maintenance, technical problems, hosting issues, security events, third-party services or circumstances outside our reasonable control.

15. Our responsibility

We provide Fan Link on an "as is" and "as available" basis. To the extent the law allows, SURE VIBE is not responsible for indirect or consequential losses, lost profits or revenue, results from advertising campaigns, or losses caused by third-party services.

Nothing in these terms limits any responsibility that cannot be limited by law.

16. Suspension and termination

SURE VIBE may suspend or end an account where there is a serious or repeated breach of these terms, unlawful activity, abuse of the service, complaints about spam or misuse, unpaid charges or disputed payments, or activity that threatens the security or proper operation of Fan Link.

You can stop using Fan Link at any time. You can ask us to delete your account by emailing us.

17. Changes to Fan Link and these terms

Fan Link is an evolving service. We may add, change or remove features. If we make a material change to these terms, we will tell you through your dashboard or by email. Using Fan Link after a change means you accept the updated terms.

We will not change the price of an existing subscription while it stays active without giving you reasonable notice first.

18. Governing law

These terms are governed by the laws of Nigeria, and any dispute will be dealt with by the courts of Nigeria, unless the law of your country gives you rights that cannot be limited by this clause.

19. Contact

If you have questions about these Terms & Conditions, please contact SURE VIBE at [email protected] .